ninjaqqPrivacy Policy

This page describes what we collect when you use ninjaqq and how we keep that data protected. We operate an online sportsbook and live-dealer platform serving users in supported jurisdictions. Your account information, payment details, and gaming activity are handled according to the privacy standards set out below.

We collect personal data only to verify your identity, process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet), and settle your wagers on football, live-dealer games, slots, and esports markets. We do not sell your information to third parties, and we encrypt all payment data in transit and at rest.

Our privacy commitments align with Indonesia's data protection framework. Users based in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta, as well as other supported regions, benefit from consistent security practices and transparent data handling.

What We Collect and Why

We collect your full name, date of birth, phone number, email address, and residential address during account registration on ninjaqq. This information is required to verify your identity before your first withdrawal. We store it securely in encrypted form.

When you deposit funds, we record the payment method, amount, date, and time. This data is used to reconcile your account balance, detect duplicate transactions, and comply with anti-money-laundering regulations. Payment processor details (DANA wallet ID, e-wallet phone number, bank account number) are encrypted separately and stored only as long as needed to process your transaction.

We log your login history, device information (phone model, operating system), IP address, and browser or app version. This helps us detect unauthorized access and maintain service stability. We track your game activity—which sports matches you view, which live-dealer tables you join, which slot games you play—to settle your wagers accurately and understand platform usage patterns.

• Personal: name, date of birth, phone, email, address.
• Payment: payment method, deposit/withdrawal amounts, processor transaction IDs.
• Device and network: IP address, device ID, operating system, browser/app version.
• Gaming: match views, wagers placed, game results, account balance history.
• Support: chat transcripts, email correspondence, ticket submissions.

How We Use Your Data on ninjaqq

We use your personal information to operate the ninjaqq platform. Identity verification protects against fraud and ensures withdrawals reach the correct account holder. Payment data flows to our processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) only to complete your transactions; we do not store full payment credentials on our servers.

We use your gaming history to settle wagers, calculate account balances, and generate transaction reports for your records. Device and IP logs help us identify suspicious patterns—such as multiple logins from different countries in short intervals—and lock the account pending your verification.

We do not use your data for marketing emails or targeted advertising without your prior consent. We do not share your information with third-party advertisers, data brokers, or analytics firms. We may disclose data to law enforcement or regulators only if legally required.

Third-Party Processors and Data Transfers

Our servers are located in supported jurisdictions. Your data may transit international networks during payment processing or account recovery flows. We use encrypted connections (HTTPS/TLS) for all data in transit. Payment processors we partner with—including online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet—maintain their own privacy policies. We ensure they meet security standards before integration.

We work with identity-verification providers to confirm your personal information during account opening and withdrawal reviews. These vendors operate under strict data-processing agreements and do not retain your information longer than necessary for verification.

We use analytics tools to monitor platform performance and user session duration. These tools do not collect personally identifiable information; we strip IP addresses and device IDs before analysis. Chat support and email are stored in our ticketing system for up to two years to resolve disputes and improve service quality.

Cookies and Tracking on ninjaqq

We use session cookies to keep you logged into ninjaqq on your phone or browser. These cookies expire when you close the app or log out. We do not use persistent cookies to track you across other websites.

Our mobile app (Android and iOS browser access) may request permission to store local app data—such as your last login time or preferred game category—on your device. This data stays on your phone and is not sent to our servers unless you log in again.

We do not use third-party tracking pixels, heat maps, or session replay tools that record your clicks and keystrokes. Our analytics focus on aggregate metrics—total daily active users, average session length—not individual behavior.

Data Security and Retention

We encrypt all personal and payment data using industry-standard protocols. Passwords are hashed and salted; we do not store them in plain text and cannot retrieve them. Payment card and bank account details are tokenized—we store a reference code, not the actual digits.

Our servers are protected by firewalls, intrusion-detection systems, and regular security audits. We limit access to your data to employees who need it to serve you—support staff access support tickets, payment staff access transaction records, security staff access IP logs.

We retain account data for the duration of your membership plus a compliance period afterward (typically 5–7 years, as required by local regulations). We delete game logs, chat transcripts, and device records after 2 years unless you request a data export. Payment processor records are managed by the payment networks themselves according to their retention policies.

Your Choices and Contact

You control what data ninjaqq collects. You may decline optional features (e.g., device location for faster login) without losing core service access. You may update your account information anytime in your ninjaqq settings. You may close your account, which triggers data deletion after the compliance window closes.

We respond to data-access requests within standard timelines. Contact our support team via live chat, email, or the in-app help menu to request a data export, correct your information, or ask questions about this policy. We do not charge for data requests.

This privacy policy may be updated from time to time. We notify users of material changes via email and in-app notices. Continued use of ninjaqq after a policy update means you accept the new terms. Our commitment remains the same: we collect only what we need, we encrypt what we have, and we do not sell your information to advertisers or third parties.